BACK OFFICE SUPPORT
Virtual Medical Receptionist
In today’s consumer-centric environment, patients expect to talk to a live person when calling their doctor’s office. Having a phone ring and ring, getting put on hold for an extended amount of time, or having the call answered by a machine are all negatives for the patient.
Whether the caller is wanting to schedule an appointment, get a prescription refilled, or has a question for the doctor, having the calls answered promptly and professionally is important to the overall patient experience and satisfaction.
Every missed call is a lost opportunity to support a patient, but sometimes your staff just can’t get to the phone. They are busy handling face-to-face encounters and although you have voicemail, research shows that approximately 75% of callers won’t leave a message, even when prompted.
The Benefits of a Virtual Medical Receptionist
We all know that running a medical practice is not a simple business. Between patient care and the administrative work that has to be done, you and your staff can become quickly overwhelmed. Answering the phone just adds more stress to an already stressful situation.
Wouldn’t it be nice to have someone dedicated to ensuring all your practice's calls are answered and handled correctly? Just think about the benefits of having a virtual medical receptionist:
- Reduce administrative workload
- Frees up time for on-site staff
- Increases level of customer care and service
The Job of a Virtual Medical Receptionist
As a remote worker, your virtual medical receptionist is there to operate as your practice’s first point of contact. By undertaking tasks of an in-house receptionist, a virtual medical receptionist can handle:
- Incoming calls
- Schedule existing and new patients
- Confirm appointments
- Triage calls to MAs, NPs, and doctors for clinical questions
The implementation of a virtual medical receptionist is easy, making them a highly effective and efficient addition to your team. Everything is HIPAA compliant and they utilize your custom call script so it is a seamless integration.
How Billed Right Can Help
Billed Right offers a virtual medical receptionist that can manage your call flow, providing freedom and flexibility for your in-house staff. This virtual medical receptionist will receive all inbound calls, handle scheduling appointments, or direct calls to the appropriate internal staff member all through your phone system. Thus providing a cost-effective option to help manage your daily incoming calls and provide a high level of patient care.
Contact Billed Right today to learn more about our virtual medical receptionist service and how it can help streamline your workflow!
What clients say
Account Managers are always readily available to help me. I appreciate their efforts daily! Our AM is a true gem and gift to any client account she manages. Her knowledge and suggestions aid me and my clinic in many ways. I would never have been able to execute a few items without her help. I was not in my current role before they chose to use Billed Right, however, I do see reports that show substantial increases in Revenue for my company. I appreciate the transparency of reporting, coding, and claims with the team and within the system. I would highly recommend Billed Right to others. In fact, at the most recent Meditab conference, Billed Right’s contact information was given freely with praise to several small business owners in need of financial assistance.
Practice Administrator of Urgent Care, TN
Billed Right has depth that similar service organizations do not. There is not a one or two-person team that handles everything. It is an organization that as a team understands our account. We have senior leadership, on the ground leadership and day to day team members that know our account. That is not easy to replace and certainly, at our size, not something we could bring internally without a significant commitment to infrastructure. While we cannot speak to how they may align with a specific set of needs…they are a professional organization with solid tools. Ultimately you will choose an outside billing partner for the simple reason of increasing collections. This will happen with Billed Right…but to us…as much as increasing our cash flow is their team of professionals. I like them, respect the contribution they make to our company and openly offer my personal recommendation.
CEO, Pain Management, CA
I have been associated with Billed Right for the past two years since I started my practice. Billed Right have been incredibly helpful in assisting my practice with initial credentialing, providing prompt responses to all my requests and excellent service to address my concerns. I am very satisfied with their timely insurance billing, collections, low AR, and patient accounts management. My Account Manager meets with me regularly to review and discuss management reports and address my questions in a professional and promptly manner. I am very satisfied and could not ask for better service. For these reasons I highly recommend Billed Right to anyone looking for a reliable practice management service.
Psychiatry Provider, FL
Billed Right is very knowledgeable in every aspect of business. When our Dr. First acquired the practice, it was a huge mess because one provider was leaving, and one was coming in but Billed Right stuck in there with patience and loyalty. Account Managers are top notch when it comes to every aspect of the business and make sure that you are comfortable in what they teach you. Staff members are very competent and have patience of saints to put up with credentialing and enrollment processes. Staff are polite and know what they are doing and go out of their way to help in every situation. I want to thank each one of the teams. Patient call rep is awesome and is also top notch in the field.