COMMON
Pain Areas
1. I have a large AR and my biller is unable to meet the demand
2. My in house biller only works part time/or remote
3. In house biller goes on vacation
4. Inability to scale due to lack of resources
5. Insurance contracts are too low. No time to renegotiate
6. Software limitations & User usability concerns
7. Lack of clinical and billing integration
8. Workflow issues in the office
9. Low revenue due to timely filing
10. Submission lag from DOS to Claim date
11. Doctor doing a lot of administrative work, not focusing on patients
12. Practice has no insight into financials, collections or loss due to bad debt, each year
13. Front desk doesn’t verify benefits, leading to very low upfront collections
14. Practice has no insight into what can be done to improve the livelihood of the practice
15. Billers are not coding certified
16. Billers not up to date on industry changes
17. Huge denial buckets
18. Feasibility studies are not done prior to new procedure go live
19. Certifications/knowledgebase isn’t quite there due to cost constraints