BACK OFFICE SUPPORT
Virtual Medical Receptionist
In today’s consumer-centric environment, patients expect to talk to a live person when calling their doctor’s office. Having a phone ring and ring, getting put on hold for an extended amount of time, or having the call answered by a machine are all negatives for the patient.
Whether the caller is wanting to schedule an appointment, get a prescription refilled, or has a question for the doctor, having the calls answered promptly and professionally is important to the overall patient experience and satisfaction.
Every missed call is a lost opportunity to support a patient, but sometimes your staff just can’t get to the phone. They are busy handling face-to-face encounters and although you have voicemail, research shows that approximately 75% of callers won’t leave a message, even when prompted.
The Benefits of a Virtual Medical Receptionist
We all know that running a medical practice is not a simple business. Between patient care and the administrative work that has to be done, you and your staff can become quickly overwhelmed. Answering the phone just adds more stress to an already stressful situation.
Wouldn’t it be nice to have someone dedicated to ensuring all your practice's calls are answered and handled correctly? Just think about the benefits of having a virtual medical receptionist:
- Reduce administrative workload
- Cost-effective
- Frees up time for on-site staff
- Increases level of customer care and service
The Job of a Virtual Medical Receptionist
As a remote worker, your virtual medical receptionist is there to operate as your practice’s first point of contact. By undertaking tasks of an in-house receptionist, a virtual medical receptionist can handle:
- Incoming calls
- Schedule existing and new patients
- Confirm appointments
- Triage calls to MAs, NPs, and doctors for clinical questions
The implementation of a virtual medical receptionist is easy, making them a highly effective and efficient addition to your team. Everything is HIPAA compliant and they utilize your custom call script so it is a seamless integration.
Our Expertise
How Billed Right Can Help
Billed Right offers a Virtual Medical Receptionist in Florida that can manage your call flow, providing freedom and flexibility for your in-house staff. This virtual medical receptionist will receive all inbound calls, handle scheduling appointments, or direct calls to the appropriate internal staff member all through your phone system. Thus providing a cost-effective option to help manage your daily incoming calls and provide a high level of patient care.
Contact Billed Right today to learn more about our virtual medical receptionist service and how it can help streamline your workflow!
TESTIMONIAL
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