Insights

Reading Time: 4 minutes Reputation management is the practice of monitoring and influencing the reputation of an individual or organization. It involves maintaining a positive image online through various strategies and tactics, such as responding to customer feedback, managing online reviews, and engaging with customers and stakeholders.  In today’s digital age, reputation management has become increasingly important, as the […]

Reading Time: 4 minutes There was a time when the words patient and consumer meant two different things. Practitioners were not concerned with consumers, just patients, and felt that “consumer” or “customer” cheapened their skills and importance. But more and more patients expect a consumer-centric experience regarding their medical care. Gone are the days of a supply-driven system organized […]