One of the biggest pain areas of any medical practice is delayed Patient Insurance Eligibility. Patients come in for visits without paying any of their upfront responsibility (copays or deductibles) resulting in a huge AR. Your staff simply cannot keep up with the front operation and complete all the insurance eligibility in time!
How do we do it?
- Insurance verification and patient eligibility details are checked two days ahead of the appointment to ensure 100% upfront collection and eligibility notification to patients.
- We verify copay, deductible, CPT coverage, OON coverage, and insert this information in your practice management system.
- Communication is set up with front desk staff via an instant messaging system to assist with any eligibility questions and any walk-in patients.