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Multi-Specialty Case StudyMedical Center: 90+ Day Receivables Cut by More Than 80% in Five Months
This case study documents an active onboarding and revenue cycle stabilization engagement with a multi-specialty medical center. Details are anonymized and figures are rounded to protect client confidentiality.
Where Things Stood
At onboarding, this medical center was managing an elevated denial rate and a high concentration of aging receivables, with nearly half of all A/R sitting past 90 days.
About This Case Study
- This case study is genuinely anonymized. No client name, location, or identifying detail is disclosed
- Figures are presented as rounded ranges, not exact numbers, consistent with confidentiality requirements
- This reflects an active engagement 60 to 120 days in, not a completed or final outcome
The Challenges
What was holding this medical center back at onboarding.
Denial rate running near 30%, well outside a healthy range
Nearly half of all A/R sitting past the 90-day mark
A high concentration of aging receivables across specialties
Onboarding and Revenue Cycle Stabilization
What Billed Right implemented to bring performance under control.
- Reviewed the full accounts receivable inventory across specialties and triaged claims by age, payer, and dollar value
- Worked the aged backlog systematically, prioritizing the highest-risk claims first
- Identified and corrected the underlying causes of the elevated denial rate
- Established an ongoing reporting cadence so leadership could track A/R composition and denial trends over time
The Results
Measurable outcomes within roughly five months of onboarding.
Common Questions About This Case Study
At onboarding, this medical center was managing an elevated denial rate and a high concentration of aging receivables, with nearly half of all A/R sitting past 90 days.
Receivables aged past 90 days were cut by more than 80%, and total outstanding A/R was reduced by more than half within roughly five months.
The denial rate was brought down from nearly 30% to the single digits over the same period.
Fresh, recently billed claims now make up the majority of total A/R, a marked improvement in cash flow predictability compared to a backlog dominated by aged claims.
No. This is an early-stage result from an active engagement, 60 to 120 days into the relationship, and reflects one client's experience. Results vary by practice.
No. This case study is genuinely anonymized. No client name is used, and figures are presented as rounded ranges rather than exact numbers, consistent with Billed Right's confidentiality practices.
Related Resources
Denial Management
How we systematically reduce denials across every practice.
Learn moreInsurance A/R Follow-Up Services
Keep new claims from aging into another backlog once the cleanup is complete.
Learn moreAging AR Risk Calculator
See how much of your accounts receivable is actually at risk.
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